Effective Date: 21 May 2026
Privacy Policy
This Privacy Policy explains how Engine Remaps (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our website, contact us, request a quote, or book our services.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Engine Remaps provides vehicle ECU remapping, diagnostics, tuning, and related automotive performance services throughout the United Kingdom.
For the purposes of UK data protection law, Engine Remaps is the data controller of the personal information we collect from you. We are company number 16858988 registered in the United Kingdom. Our registered office is at Engine Remaps, 15 Twyford Road, St Albans, AL4 9BD.
- Website: https://engineremaps.co.uk
- Email: info@engineremaps.co.uk
- WhatsApp: 07934 658358
2. Information We Collect
We may collect and process the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Postal address
Vehicle Information
- Vehicle registration number
- Vehicle make and model
- ECU and diagnostic information
- Vehicle performance data where relevant
- Service history or fault details you provide to us
Technical Information
- IP address
- Browser type and version
- Device information
- Website usage statistics
- Cookies and analytics data
Communication Data
- Messages submitted through contact or booking forms
- Emails, calls, WhatsApp messages, or social media enquiries
- Booking, quotation, invoice, and customer service records
3. How We Collect Information
We collect information when you:
- Submit a contact or booking form;
- Request a quotation;
- Contact us by phone, email, WhatsApp, or social media;
- Purchase, book, or enquire about our services;
- Browse or interact with our website.
Some technical data may be collected automatically through cookies, analytics tools, and similar technologies.
4. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotations;
- Book and carry out vehicle tuning, remapping, and diagnostic services;
- Confirm vehicle details and service suitability;
- Process payments and maintain business records;
- Send appointment confirmations, service updates, and important notices;
- Improve our website, services, and customer experience;
- Comply with legal, tax, accounting, and regulatory obligations;
- Protect our business from fraud, misuse, or legal claims.
5. Legal Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Contract: to provide quotes, bookings, and services you request;
- Legitimate interests: to operate our business, respond to enquiries, improve services, and protect our legal rights;
- Legal obligation: to meet tax, accounting, regulatory, or legal requirements;
- Consent: where required for marketing communications or non-essential cookies.
6. Marketing Communications
We may contact you with service updates or relevant business communications. We will only send direct marketing where permitted by law or where you have given consent.
You can opt out of marketing communications at any time by contacting us at info@engineremaps.co.uk.
7. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties where necessary, including:
- Payment providers
- Website hosting providers
- Analytics providers
- IT, security, and communication service providers
- Professional advisers such as accountants, insurers, or legal advisers
- Legal or regulatory authorities where required by law
Where we use third-party service providers, they are required to process your information securely and only for the purposes we specify.
8. International Transfers
Some of our service providers may process personal data outside the United Kingdom. Where this happens, we will take appropriate steps to ensure your personal data is protected in accordance with applicable data protection law.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services;
- Respond to enquiries;
- Maintain business, tax, and accounting records;
- Resolve disputes or complaints;
- Protect our legal rights.
When data is no longer required, it will be securely deleted, anonymised, or archived where appropriate.
10. Cookies & Analytics
Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website traffic, and support marketing or advertising activities.
Cookies may include:
- Essential cookies required for website operation;
- Analytics cookies used to understand website performance;
- Functionality cookies used to remember preferences;
- Marketing cookies used to measure or personalise advertising.
You can manage or disable cookies through your browser settings. More information is available in our Cookie Policy.
11. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
However, no internet-based system can be guaranteed to be completely secure.
12. Your Rights
Under UK data protection law, you may have the right to:
- Access your personal data;
- Correct inaccurate or incomplete information;
- Request deletion of your data;
- Restrict or object to processing;
- Withdraw consent where processing is based on consent;
- Request data portability;
- Lodge a complaint with the UK Information Commissioner’s Office (ICO).
To exercise your rights, please contact us at info@engineremaps.co.uk.
13. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office at https://ico.org.uk.
14. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.
15. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
Any updates will be published on this page with a revised effective date.
Related pages: Terms of Service, and Disclaimers.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Address: Engine Remaps, 15 Twyford Road, St Albans, AL4 9BD
- Website: https://engineremaps.co.uk
- Email: info@engineremaps.co.uk
- WhatsApp: 07934 658358